Refund and Returns Policy

SECURITYTECH STORE

Refund Policy

Effective Date: 30 June 2026

  1. Our Commitment

At SecurityTech Store, customer satisfaction is important to us. We strive to supply genuine, high-quality security products and provide excellent customer service. If you experience a problem with your order, we will work with you to resolve it fairly and promptly.

  1. Eligibility for Refunds

You may be eligible for a refund if:

  • You received an incorrect product.
  • The product arrived damaged during delivery.
  • The product is defective or faulty.
  • Your order cannot be fulfilled due to stock unavailability.

To request a refund, you must notify us within 7 days of receiving your order.

  1. Return Conditions

To qualify for a refund, products must:

  • Be returned within the approved return period.
  • Be in their original packaging.
  • Include all accessories, manuals and components.
  • Be accompanied by proof of purchase.
  • Not show signs of misuse, abuse or accidental damage.

Products that have been installed, modified or damaged by incorrect installation may not qualify for a refund.

  1. Non-Refundable Items

Refunds will not be granted for:

  • Products damaged through misuse or negligence.
  • Products damaged due to incorrect installation.
  • Special-order or custom-order items unless faulty.
  • Products returned without original packaging where this affects resale.
  • Software, licences or digital products once activated or delivered.
  1. Faulty Products

If a product is faulty, we may:

  • Repair the product;
  • Replace the product with the same or equivalent model; or
  • Issue a refund where appropriate.

Faulty products may need to be inspected by the manufacturer or supplier before a refund or replacement is approved.

  1. Incorrect Orders

If we supplied the wrong product, SecurityTech Store will arrange collection where necessary and either:

  • Replace the item; or
  • Provide a full refund.
  1. Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method through PayFast or YOCO, depending on how payment was made.

Please allow approximately 5–10 business days for the refund to reflect, depending on your bank or payment provider.

  1. Shipping Costs

Shipping charges are generally non-refundable.

However, if the return is due to:

  • Our error;
  • A defective product; or
  • An incorrect product supplied,

SecurityTech Store will cover the reasonable return shipping costs.

  1. Consumer Rights

Nothing in this Refund Policy limits your rights under the Consumer Protection Act, 2008 (Act No. 68 of 2008) or any other applicable South African legislation.

  1. Contact Us

If you need assistance with a refund request, please contact SecurityTech Store before returning any products.

SecurityTech Store

🌐 Website: https://securitytechstore.co.za

Our team will gladly assist you with the return process and provide the necessary instructions.