Cancellation Policy

SECURITYTECH STORE

Cancellation Policy

Effective Date: 30 June 2026

  1. Our Commitment

At SecurityTech Store, we understand that circumstances may change after placing an order. This Cancellation Policy explains when and how orders may be cancelled.

  1. Cancelling an Order Before Dispatch

Customers may request to cancel an order before it has been dispatched.

If the order has not yet been processed or shipped, we will cancel the order and issue a refund using the original payment method.

To request a cancellation, please contact us as soon as possible after placing your order.

  1. Orders Already Dispatched

Once an order has been dispatched to the courier, it can no longer be cancelled.

If you no longer require the product after dispatch, you may request a return in accordance with our Refund Policy and Returns Policy.

  1. Special Order Items

Certain products are ordered specifically for customers from our suppliers.

These special-order or custom-order items may not be cancelled once the order has been confirmed with the supplier, unless required by applicable South African consumer protection laws.

  1. Refunds for Cancelled Orders

If your cancellation request is approved before dispatch:

  • Your payment will be refunded using the original payment method.
  • Refunds may be processed through PayFast or YOCO, depending on the payment method used.
  • Refunds generally take 5–10 business days to reflect, depending on your bank or payment provider.
  1. SecurityTech Store’s Right to Cancel

SecurityTech Store reserves the right to cancel an order if:

  • A product is no longer available.
  • A pricing error has occurred.
  • Payment cannot be verified.
  • Fraud or suspicious activity is suspected.
  • Incorrect product information was published.
  • We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel your order, any payment received will be refunded in full.

  1. Changes to Orders

If you need to change your order after it has been placed, please contact us immediately.

While we will do our best to assist, changes cannot be guaranteed once order processing has begun.

  1. Consumer Rights

Nothing in this Cancellation Policy limits or excludes your rights under the Consumer Protection Act, 2008 (Act No. 68 of 2008) or any other applicable South African legislation.

  1. Contact Us

If you need to cancel or amend your order, please contact us as soon as possible.

SecurityTech Store

🌐 Website:
https://securitytechstore.co.za

Our team will assist you as quickly as possible and guide you through the cancellation process.